Refund Policy

By completing your purchase on sacleaningacademy.co.za, you acknowledge and agree that all payments are non-refundable. No refunds, partial refunds, credits, or exchanges will be issued under any circumstances, including but not limited to a change of mind, failure to complete the course, or dissatisfaction with the content.

All products on SA Cleaning Academy are digital and access is granted immediately upon payment. Once that access is live, the product has been delivered. For this reason, no refunds, partial refunds, or credits will be issued.

This policy applies to every product purchased on sacleaningacademy.co.za — whether a course, a digital download, or a physical item. All sales are final regardless of the product type or format.

Filing a chargeback or payment dispute with your bank or payment provider without first contacting us constitutes a breach of this policy. In the event of a chargeback, we reserve the right to immediately suspend access to your course and reseller account while the dispute is under investigation, and to provide your payment provider with a copy of this policy and your purchase confirmation as evidence of the agreed terms.

We strongly encourage you to contact us directly with any concerns before escalating to your bank. We are a real business and we want to hear from you.

If you are experiencing technical difficulties accessing the course or platform, please contact our support team before assuming the product is not working. We will investigate and resolve any genuine platform access issues promptly. Technical issues are not grounds for a refund where the product is otherwise accessible.

We want you to feel fully informed and confident before purchasing. If you have any questions about the course content, what is currently available, or whether this course is the right fit for you, please contact us before completing your purchase. We are happy to help.